Hyatt keeps adding to the "Suite Award Ineligible Properties" list, but which hotels are still eligible? You will find a list here by brands and geographies.
Overview
In the World of Hyatt loyalty program, you can use points or awards to book suites. Among hotel loyalty perks, World of Hyatt’s Suite Upgrade Award (SUA) is widely considered the holy grail: a single award confirms a standard suite at the time of booking for stays up to seven consecutive nights on qualifying cash or points rates. An SUA can be earned starting at 40 nights per year. Premium suites are excluded. Do not expect the presidential suite.
The Golden Rule for Readers: To check if an eligible hotel has room for your SUA, search for your dates on Hyatt.com and look for room descriptions that explicitly state: "This is a standard suite." If that room type is available for cash or points for your entire stay, your SUA can be locked in immediately through Hyatt customer service or your My Hyatt Concierge.
Suite Free Night Awards ("SFNAs") allow you to book suites using Hyatt points without meeting annual elite night thresholds.
Instead of publishing a restrictive list of properties where SUAs are allowed, Hyatt assumes all participating portfolio hotels accept SUAs unless they fall under a specific brand or individual property exclusion in the program's Terms & Conditions. Hyatt maintains a list of Suite Award Ineligible Properties where you cannot use a SUA or SFNA.
The 3 Layers of SUA Exclusions
Exclusions generally fall into three distinct categories:
- Brand-Wide Restrictions: Select-service brands, residential properties, and certain collections do not participate in advance SUAs. e.g. Hyatt Place, Hyatt Vacation Club, Destination by Hyatt Residences, and boutique partner brands like Mr & Mrs Smith.
- Individual Property Blacklists: Even within eligible luxury brands like Park Hyatt, Andaz, or Alila, specific flagship properties are explicitly exempted by Hyatt. These individual exclusions usually stem from high organic demand and low standard suite counts (e.g., Park Hyatt Sydney, Andaz Tokyo Toranomon Hills, or Alila Napa Valley).
- Inventory & Layout Exclusions: Properties that consist entirely of standalone villas, open-plan studios, or historic layouts often do not maintain a designated Hyatt "Standard Suite" category in their award inventory (e.g., Alila Villas Uluwatu or Chicago Athletic Association), rendering SUAs inapplicable.
Hyatt's approach problem
Reading Hyatt emails or other blogs posting about updates to the World of Hyatt Terms and Conditions is painful. It's informative to know the T&Cs changed, but it's of minimal help to your travel planning unless you're intimately familiar with the Hyatt brands, T&Cs, and have a map of the Hyatt hotels in your head.
Tell me what I can do instead of telling me what I cannot do
How many times have you wanted to redeem a night using points in the Hyatt app, only to find out the hotel does not accept SUAs or SFNAs when you click into the hotel? It's a complete waste of time. Updating Suite Award Ineligible Properties in the T&Cs is a failure by Hyatt to create a great user experience.
To Hyatt's defense, Marriott's T&Cs are also terrible. Read my post on the Marriott breakfast benefit in APAC instead of reading the Marriott T&Cs.
Loyalty program benefits consistency - or lack of - is a topic for another post. There are definitely ways of achieving consistency, but profit maximization has taken a higher priority for most hotel brands and operators.
Eligibility by Brand
For normal people, understanding which Hyatt brands are eligible for Suite Upgrade Awards should be the starting point that will get you more than halfway in your travel planning. I don't know why Hyatt cannot summarize this on their website and add an asterisk for exceptions.
| Eligible Hyatt Brands | Ineligible Hyatt Brands & Exclusions |
|---|---|
| • Park Hyatt (e.g., Park Hyatt Paris, Park Hyatt New York) | • Bunkhouse |
| • Grand Hyatt (e.g., Grand Hyatt Kauai, Grand Hyatt Hong Kong) | • Hyatt Place |
| • Andaz (e.g., Andaz Maui, Andaz Mayakoba) | • Hyatt Studios |
| • Alila (e.g., Alila Ventana Big Sur) | • Caption by Hyatt |
| • Thompson Hotels (e.g., Thompson Austin, Thompson Central Park) | • Me and All Hotels |
| • Bahia Principe | • Standard and StandardX |
| • The Unbound Collection by Hyatt | Vacation Ownership & Residences: |
| • JdV by Hyatt (Joie de Vivre) | • Hyatt Vacation Club |
| • Hyatt Regency | • Destination by Hyatt Residences |
| • Hyatt Centric | All-Inclusive Collections: |
| • Hyatt | • Hyatt Ziva & Hyatt Zilara |
| • Miraval Resorts | • Hyatt Vivid Hotels & Resorts |
| • Hyatt House | • Secrets, Dreams, Breathless, Zoëtry, Sunscape, Alua |
| • Destination by Hyatt (Hotels & Resorts) | Partner Collections & Non-Managed Properties: |
| • Mr & Mrs Smith Partner Hotels | |
| • The Venetian Resort Las Vegas |
Hotels by region
If you understand the eligibility by brand, the next step in the customer journey may be a search for the brand by region/country. What I've compiled below is a list of eligible and ineligible hotels Cat 4 to 8 hotels by region. While you may be able to redeem a Suite Upgrade at a lower category hotel, your best value is probably when you redeem at a more expensive and upscale hotel.
APAC
APAC holds several of Hyatt's most iconic global property exclusions—most notably Park Hyatt Sydney, Andaz Tokyo Toranomon Hills, and Park Hyatt Maldives Hadahaa. These locations explicitly opt out of advance SUA redemptions due to high organic suite demand and limited standard suite inventory.
Author's note: Despite being Marriott Titanium, Hilton Diamond and Hyatt Globalist, the prices for all 3 brands are so absurd in places like Tokyo I have zero brand loyalty and would rather stay at other hotels.
| Award Category | Eligible APAC Hotels (Can Redeem SUA) | Ineligible / Excluded APAC Properties (Cannot Redeem SUA) |
|---|---|---|
| Category 8 | • Park Hyatt Kyoto • Park Hyatt Niseko Hanazono |
• Park Hyatt Sydney |
| Category 7 | • Alila Uluwatu, Bali • Park Hyatt Tokyo • Fuji Speedway Hotel (Unbound Collection) • Park Hyatt Seoul |
• Andaz Tokyo Toranomon Hills • Park Hyatt Maldives Hadahaa • Alila Villas Uluwatu (Villa Only Inventory) |
| Category 6 | • Grand Hyatt Tokyo • Grand Hyatt Hong Kong • Park Hyatt Bangkok • Park Hyatt Jakarta • Alila Kothaifaru Maldives |
• Hyatt Regency Kyoto • Alila Taihu Suzhou |
| Category 5 | • Grand Hyatt Seoul • Grand Hyatt Singapore • Grand Hyatt Bali • Park Hyatt Busan • Park Hyatt Saigon • Andaz Singapore |
• Studios at Alila Seminyak (Residence/Studio Exclusion) • Alila Ubud (No Standard Suites) • Alila Manggis (No Standard Suites) |
| Category 4 | • Grand Hyatt Kuala Lumpur • Grand Hyatt Taipei • Andaz Macau • Hyatt Regency Tokyo Bay • Grand Hyatt Incheon |
• Hyatt City of Dreams Manila • Episode Hsinchu (JdV by Hyatt) |
The Park Hyatt Suzhou is a fantastic Cat 3 hotel, but it is (cash) affordable enough I suggest you save your suite upgrades for other higher category hotels. The suites there are insanely big. I will post my review separately.
EMEA
Author's note: Despite being Marriott Titanium, Hilton Diamond and Hyatt Globalist, the prices for all 3 brands are so absurd in places like London I have zero brand loyalty and would rather stay at other hotels.
| Award Category | Eligible EMEA Hotels (Can Redeem SUA) | Ineligible / Excluded EMEA Properties (Cannot Redeem SUA) |
|---|---|---|
| Category 8 | • Park Hyatt Paris-Vendôme • Park Hyatt Milan • Park Hyatt Vienna • Hotel Fluela Davos (Unbound Collection) • Hotel Martinez Cannes (Unbound Collection) |
• Hôtel du Louvre (Paris) |
| Category 7 | • Park Hyatt Zurich • Park Hyatt London River Thames • Andaz Amsterdam Prinsengracht • Grand Hyatt Athens • 7Pines Resort Ibiza (Unbound Collection) |
• Hyatt Paris Madeleine |
| Category 6 | • Park Hyatt Dubai • Andaz Munich Schwabinger Tor • Andaz Prague • Great Scotland Yard Hotel (London) • Andaz Dubai The Palm |
• Hyatt Regency Manchester • Hyatt Regency Mazagan Beach & Golf Resort |
| Category 5 | • Park Hyatt Istanbul – Macka Palas • Hyatt Regency London – The Churchill • Grand Hyatt Berlin • Grand Hyatt Amman • Hyatt Regency Barcelona Tower |
• Grand Hyatt Kuwait Residences (Residence Exclusion) |
| Category 4 | • Grand Hyatt Muscat • Hyatt Regency Lisbon • Hyatt Regency Hesperia Madrid • Andaz Capital Gate, Abu Dhabi • Hyatt Regency Riyadh Olaya |
• Hyatt Regency Erbil (No Standard Suite Inventory) |
North America
| Award Category | Eligible North American Hotels (Can Redeem SUA) | Ineligible / Excluded North American Properties (Cannot Redeem SUA) |
|---|---|---|
| Category 8 | • Park Hyatt New York • Grand Hyatt Kauai Resort & Spa • Andaz Maui at Wailea Resort • Alila Ventana Big Sur • Hyatt Carmel Highlands |
• Park Hyatt Beaver Creek Resort & Spa • Alila Napa Valley • Grand Hyatt Grand Cayman |
| Category 7 | • Alila Marea Beach Resort Encinitas • The Seabird Ocean Resort & Spa • Mission Pacific Beach Resort • Grand Hyatt Vail • Andaz Scottsdale Resort & Bungalows |
• Hyatt Key West Resort & Spa • Thompson Seattle • Thompson Hollywood |
| Category 6 | • Andaz Mayakoba Resort Riviera Maya • Carmel Valley Ranch (Unbound Collection) • Grand Hyatt Nashville • Hyatt Centric Park City • Andaz San Diego |
• Chicago Athletic Association (Unbound Collection) • Hotel Kabuki (JdV by Hyatt) • The Laurel Inn (JdV by Hyatt) • Park South Hotel (JdV by Hyatt) |
| Category 5 | • Andaz Costa Rica Resort at Peninsula Papagayo • Hyatt Centric Waikiki Beach • Grand Hyatt Tampa Bay • Grand Hyatt Denver • Hyatt Regency Grand Cypress (Orlando) |
• Hyatt Centric South Beach Miami • Hyatt Centric Brickell Miami • Hyatt Herald Square New York • Numu Boutique Hotel San Miguel de Allende |
| Category 4 | • Grand Hyatt Playa del Carmen Resort • Hyatt Regency San Francisco • Grand Hyatt Washington D.C. • Hyatt Regency Orlando • Hyatt Regency Bellevue (Seattle) |
• Spirit Ridge at NK'MIP Resort (Canada) • Hyatt Regency Wichita • Hyatt Regency Suites Atlanta Northwest • Hyatt Regency John Wayne Airport Newport Beach |
South America
| Award Category | Eligible South American Hotels (Can Redeem SUA) | Ineligible / Excluded South American Properties (Cannot Redeem SUA) |
|---|---|---|
| Category 8 | • None in category | |
| Category 7 | • None in category | |
| Category 6 | • Palacio Duhau - Park Hyatt Buenos Aires (Argentina) | |
| Category 5 | • None in category | |
| Category 4 | • Grand Hyatt São Paulo (Brazil) | • Park Hyatt Mendoza Hotel, Casino & Spa (Argentina) |
Some of you astute readers will note that Aruba has a Hyatt Regency at Cat 8. While Aruba is geographically part of South America, apparently that are other viewpoints on the internet about Aruba being part of the Caribbean, which is typically grouped with North America. I don't have an opinion on North or South, but for practical purposes I think it's easier to think of Hyatt as having a more limited footprint in South America, with the best Hyatt hotels in Argentina and topping out at Cat 6.
Conclusion
Hotel suite redemptions - not just Hyatt - exclusions are increasingly complicated. It would be a better user experience if Hyatt made it clearer which hotels support redemptions instead of relying on customers spending hours to read the T&Cs. I hope you found this page useful. If yes, please add a comment or make suggestions to update the list if you had a good experience in one of the hotels.
Discussion